Global Travel Customer Care Specialist

Concentrix; Beverly Hills (MI); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training

Responsabilidades

• Handle phone, chat, and email inquiries from travelers.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.

Descripción del empleo

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training