Global Travel Support Specialist

Concentrix; Berkley (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.

Qualifications

• Excellent communication skills across phone, chat and email.
• Ability to manage bookings, changes and cancellations.
• Strong multitasking and problem-solving abilities.
• Team oriented with a customer-first mindset.

Responsibilities

• Handle phone, chat and email inquiries from travelers.
• Manage bookings, changes and cancellations.
• Resolve issues with empathy and accuracy and meet performance targets.
• Collaborate with a diverse team and contribute to a positive customer experience.

Skills

Phone support

Empathy

Problem solving

Multitasking

Tools

CRM software

Job description

Concentrix is seeking a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.