Global Travel Support Specialist

Concentrix; Bloomfield (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.

Qualifications

• Experience in customer service, preferably travel or call center.
• Strong communication and empathy in interactions.
• Ability to handle multi-channel inquiries (phone, chat, email).

Responsibilities

• Handle phone, chat, and email inquiries from travelers.
• Assist with bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.

Skills

Customer service

Empathy

Multitasking

Communication skills

Tools

CRM software

Booking platforms

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.