Global Travel Support Specialist

Concentrix; Bloomfield Hills (MI); On-site; USD 32,000 - 36,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will assist customers via phone, email, and chat, delivering accurate information on bookings, accounts, and services.

Interactions will be documented in CRM tools, following compliance standards and quality guidelines. You will collaborate with teammates to resolve complex cases and develop skills in technology, analytics, and client management.

Qualifications

• Handle customer questions via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Demonstrate strong communication and problem-solving skills.

Responsibilities

• Handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and follow compliance and quality standards.
• Collaborate with your team to resolve complex cases and improve the customer experience.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will assist customers via phone, email, and chat, delivering accurate information on bookings, accounts, and services.

Interactions will be documented in CRM tools, following compliance standards and quality guidelines. You will collaborate with teammates to resolve complex cases and develop skills in technology, analytics, and client management.