Global Travel Support Specialist

Concentrix; Hazel Park (MI); On-site; USD 33,000 - 52,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries via phone, email, and chat. You will help customers with bookings, accounts, and services while delivering an exceptional experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email and chat.
• Provide accurate information on bookings, accounts and services while delivering an exceptional customer experience.
• Document interactions in CRM tools and follow compliance and quality standards.
• Collaborate with your team to resolve complex cases in a fast-paced, travel-focused environment.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries via phone, email, and chat. You will help customers with bookings, accounts, and services while delivering an exceptional experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a fast-paced environment.