Global Travel Security Operations Analyst

Optum; San Juan (PR); On-site; USD 60,000 - 85,000; Full time

Job summary

Optum is seeking a Travel Operations Analyst to join the Global Intelligence Operations unit in a 24/7/365 security operations role overseeing traveler safety for global employees and executives. You will monitor travel activity, assess incidents, and coordinate with CSOC and security teams to maintain situational awareness and rapid response.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced, shift-based environment while maintaining rigorous

Qualifications

• 1+ years of experience in security operations, travel security, intelligence operations, or a related role
• Experience working in a Security Operations Center (SOC) or operations center environment
• Demonstrated ability to follow established processes while applying judgment within defined guidelines
• Proven solid written and verbal communication skills suited to operational environments
• Proven high attention to detail and accuracy when handling time-sensitive or safety-related information
• Proven ability to work effectively in a shift-based, fast-paced operational setting

Responsibilities

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms
• Maintain real-time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility
• Evaluate developing incidents affecting dynamic traveler populations whose locations, itineraries, and exposure levels can change rapidly
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations
• Review, triage, and document travel-related alerts, advisories, and system notifications in accordance with established procedures
• Support executive and high-profile traveler movements through enhanced monitoring and direct stakeholder coordination during elevated risk events
• Support coordination with Executive Protection and Event Security teams, regional security partners, and CSOC counterparts during routine and emerging situations
• Assist with traveler outreach, follow-up messaging, and location verification as directed
• Provide accurate traveler location and contextual information to support incident response and non-standard escalations
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required

Skills

Security operations

SOC operations

Communication skills

Attention to detail

Shift work

Time sensitivity

Job description

Optum is seeking a Travel Operations Analyst to join the Global Intelligence Operations unit in a 24/7/365 security operations role overseeing traveler safety for global employees and executives. You will monitor travel activity, assess incidents, and coordinate with CSOC and security teams to maintain situational awareness and rapid response.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced, shift-based environment while maintaining rigorous