Risk Intelligence Analyst

UnitedHealth Group; San Juan (PR); On-site; Confidential; Full time

Job summary

UnitedHealth Group's Optum division seeks an Intelligence Operations Analyst to deliver real-time monitoring and situational awareness within Global Intelligence Operations (GIO).

You will track emerging incidents that could impact personnel, assets, or operations, and provide initial assessments and timely reporting to support decision-making during routine and crisis situations.

Qualifications

• 1+ years of experience in security operations, intelligence, emergency management, or related field.
• Familiarity with OSINT sources and social media monitoring.
• Proficiency with Microsoft Office applications.
• Ability to rapidly review large volumes of information and extract actionable details.
• Strong written communication and calm, focused execution under pressure.
• Willingness to work a rotational, 24/7 schedule.

Responsibilities

• Conduct real-time, all-source monitoring of global security events to identify incidents.
• Triage alerts and extract relevant details affecting personnel, facilities, or operations.
• Provide initial situational awareness and context for incidents.
• Draft and disseminate incident notifications and situational updates.
• Maintain logs and escalate information per procedures.
• Collaborate with cross-functional teams to share situational awareness.
• Support 24/7 coverage, including nights, weekends, and holidays.

Skills

OSINT

Written communication

Analytical thinking

Organizational skills

Time management

Office tools

Shift-work capability

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.

Operating under established procedures and escalation protocols, the analyst tracks a range of hazards-including crime, civil unrest, terrorism, environmental threats, and public safety events-to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations.

This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.

Primary Responsibilities

• Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
• Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
• Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
• Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established GIO, CSOC, and Corporate Security procedures
• Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
• Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after action review
• Collaborate with fusion center personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
• Support rotational shift coverage, including nights, weekends, and holidays, to ensure uninterrupted 24/7/365 global monitoring coverage

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 1+ years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
• Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools
• Proficiency with standard office productivity tools (e.g., Microsoft Office applications)
• Demonstrated ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
• Proven solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
• Proven ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
• Proven ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
• Proven solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously

Required Skillsets and Competencies

• Situational awareness and attention to detail
• Operational discipline and adherence to defined procedures
• Analytical thinking within established guidelines
• Clear and concise written communication
• Problem solving and sound judgment within defined authority