Travel Operations Analyst

UnitedHealth Group; San Juan (PR); On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking a Travel Operations Analyst to support the Intelligence Operations Center. You will monitor global employee and executive travel, assess incidents, and coordinate with security teams to ensure duty of care 24/7/365. This role demands disciplined process adherence and clear, concise communication.

Join our team to help safeguard travelers, respond to evolving events, and maintain accurate operational records across a fast-paced environment.

Qualifications

• Experience in security operations, travel security, or related roles.
• Experience in a Security Operations Center (SOC) or operations center.
• Ability to follow established processes while applying judgment.

Responsibilities

• Monitor travel activity using traveler tracking platforms.
• Maintain real-time awareness of events affecting traveler safety.
• Evaluate incidents affecting dynamic traveler populations and itineraries.
• Identify travelers affected and initiate notifications or escalations.
• Review and document travel alerts and system notifications per procedures.
• Support executive travel movements through monitoring and coordination.
• Escalate issues to senior operators or leadership as required.
• Maintain clear documentation of travel monitoring activities and incidents.

Skills

Situational awareness

Incident triage

Adherence to procedures

Clear communication

Team collaboration

Problem solving

Organization

Professional judgment

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Travel Operations Analyst resides with the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), supporting the Country Security Operations Center (CSOC) by providing continuous monitoring, situational awareness, and operational support for global employees, events, and executive travel. This role focuses on real-time travel visibility, monitoring of emerging events impacting dynamic assets, and coordination activities that enable duty of care coverage 24/7/365.

Operating within established procedures and escalation frameworks, the Travel Operations Analyst plays a critical execution-level role in assessing evolving global incidents, identifying potential impacts to dynamic traveling populations, initiating direct outreach and/or supporting response coordination, and maintaining accurate operational records in a fast-paced security operations environment. Unlike traditional monitoring functions focused on static assets, this role continuously monitors dynamic human assets, requiring continuous impact assessment, independent judgment, direct stakeholder engagement, and coordination with high-profile teams during rapidly evolving incidents.

Primary Responsibilities:

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms
• Maintain real-time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility
• Evaluate developing incidents affecting dynamic traveler populations whose locations, itineraries, and exposure levels can change rapidly
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations
• Review, triage, and document travel-related alerts, advisories, and system notifications in accordance with established procedures
• Support executive and high-profile traveler movements through enhanced monitoring and direct stakeholder coordination during elevated risk events
• Support coordination with Executive Protection and Event Security teams, regional security partners, and CSOC counterparts during routine and emerging situations
• Assist with traveler outreach, follow‑up messaging, and location verification as directed
• Provide accurate traveler location and contextual information to support incident response and non-standard escalations
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in security operations, travel security, intelligence operations, or a related role
• Experience working in a Security Operations Center (SOC) or operations center environment
• Demonstrated ability to follow established processes while applying judgment within defined guidelines
• Proven solid written and verbal communication skills suited to operational environments
• Proven high attention to detail and accuracy when handling time‑sensitive or safety‑related information
• Proven ability to work effectively in a shift-based, fast-paced operational setting

Required Skillsets and Competencies

• Situational awareness and operational monitoring
• Incident triage and structured escalation
• Adherence to procedures and operational discipline
• Clear and concise operational communication
• Team collaboration within a 24/7 operations center
• Problem solving within established guidelines
• Organization, task prioritization, and documentation
• Professional judgment and accountability in routine operational decisions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.