Global Travel Experience Specialist (Bookings & Support)

Jobicy; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Navan is seeking a dedicated Travel Consultant to join our Travel Experience team in supporting travelers via chat, phone, and email. You’ll resolve issues, provide timely assistance, and collaborate with suppliers and internal teams to ensure a seamless experience.

The role requires 5+ years of travel booking experience, strong English communication, and hands-on use of GDS systems (Sabre, Amadeus, Galileo). You must be flexible for rotating shifts and maintain high customer satisfaction.

Qualifications

• 5+ years of travel booking experience (air, rail, hotel).
• Fluent English, written and spoken.
• Background in customer-facing roles.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Maintain knowledge on suppliers, destinations, and systems.
• Quickly assess customer needs, urgency, and preferences.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Respond promptly, meeting SLA expectations.
• Follow company and customer policies, ensuring global compliance.
• Give feedback to stakeholders on goal progress and key processes.
• Participate in team meetings on products, suppliers, and industry updates.
• Stay current on travel industry best practices.

Skills

Customer service mindset

Communication skills

Multitasking

Problem-solving

Tools

GDS Sabre/Amadeus/Galileo

Job description

Navan is seeking a dedicated Travel Consultant to join our Travel Experience team in supporting travelers via chat, phone, and email. You’ll resolve issues, provide timely assistance, and collaborate with suppliers and internal teams to ensure a seamless experience.

The role requires 5+ years of travel booking experience, strong English communication, and hands-on use of GDS systems (Sabre, Amadeus, Galileo). You must be flexible for rotating shifts and maintain high customer satisfaction.