German-Speaking Travel Experience Specialist

Navan; United States; Remote; USD 37,000 - 48,000; Full time

Job summary

Navan's Travel Experience team is hiring a seasoned Travel Experience Agent to support travelers with bookings via chat, email, and phone. You will resolve issues, provide proactive guidance, and feed insights to product and ops to improve platforms.

Applicants must be in Portugal or willing to relocate; English and German fluency required. You will work with suppliers, airlines, and ground transport, ensuring accurate bookings and excellent customer service.

Qualifications

• 5+ years as a Travel Consultant or equivalent with air, rail and hotel bookings.
• 3+ years with GDS systems (Sabre, Amadeus, or Galileo).
• Fluency in English and German required.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Respond promptly, meeting SLA expectations.

Skills

Travel bookings

Customer service

Multitasking

Communication

Tools

Gmail

Zendesk

Slack

Salesforce

Sabre

Amadeus

Galileo

Job description

Navan's Travel Experience team is hiring a seasoned Travel Experience Agent to support travelers with bookings via chat, email, and phone. You will resolve issues, provide proactive guidance, and feed insights to product and ops to improve platforms.

Applicants must be in Portugal or willing to relocate; English and German fluency required. You will work with suppliers, airlines, and ground transport, ensuring accurate bookings and excellent customer service.