Global Training Delivery Manager

American Airlines; Fort Worth (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k)

Descripción de la vacante

American Airlines seeks a Training Delivery Leader to oversee instructor teams across Airports, Contact Centers, and Cargo training. You will coach Team Leads, ensure high-quality delivery, and lead cross-functional projects that drive performance and readiness.

You will apply leadership and project management to define KPIs, monitor outcomes, and push innovation with digital platforms and AI-enabled tools, delivering consistent, best-in-class training across locations.

Formación

• Strong knowledge of adult learning principles and instructional design.
• Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent).
• Comfortable driving change and continuous improvement in training delivery.

Responsabilidades

• Lead a team of Team Leads overseeing domestic and international instructors for Airports, Contact Centers, and Cargo training delivery.
• Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
• Implement onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
• Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
• Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations.
• Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact.

Conocimientos

Adult learning principles

Training delivery certification

MS Office & Asana

Educación

Bachelor’s Degree or equivalent experience

Herramientas

Asana

Microsoft Office Suite

Descripción del empleo

American Airlines seeks a Training Delivery Leader to oversee instructor teams across Airports, Contact Centers, and Cargo training. You will coach Team Leads, ensure high-quality delivery, and lead cross-functional projects that drive performance and readiness.

You will apply leadership and project management to define KPIs, monitor outcomes, and push innovation with digital platforms and AI-enabled tools, delivering consistent, best-in-class training across locations.