Manager, Training Program Delivery

American Airlines Inc.; Fort Worth (TX); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Descripción de la vacante

American Airlines in Fort Worth seeks a Senior Training Delivery Manager to lead domestic and international instructor teams across Airports, Contact Centers, and Cargo training delivery. You will coach Team Leads, ensure facilitation quality, and align programs with operational excellence standards.

You will define onboarding, certification frameworks, track KPIs with dashboards, and drive innovation through digital platforms and AI-enabled learning tools while managing cross-functional

Formación

• Bachelor’s degree or equivalent professional experience.
• Experience in training delivery or instructional leadership.
• Strong collaboration across teams and departments.
• Experience supporting frontline airport, contact center, and cargo teams.

Responsabilidades

• Lead a team of Team Leads overseeing domestic and international instructors.
• Coach and evaluate classroom delivery to ensure excellence.
• Implement onboarding, course qualification, and certification frameworks.
• Define and monitor KPIs with dashboards for training effectiveness.
• Drive innovation in training delivery with digital platforms and AI-enabled tools.
• Manage cross-functional training projects using Agile or PMI methodologies.

Conocimientos

Adult learning principles

Instructional design

Certification in training delivery

Team collaboration

Educación

Bachelor's degree or equivalent experience

Herramientas

Asana

Microsoft Office

Descripción del empleo

Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Fort Worth - TX
Requisition ID:89283
This job will continue to be posted until at least 11/11/26.If interested, please apply prior to this date.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll be at the forefront of ensuring excellence in training delivery across Airports, Contact Centers, and Cargo. Reporting to the Sr Manager, Operational Excellence Training & Airport Performance and Readiness, you’ll lead Team Leads who manage instructor teams, making sure training programs are delivered consistently, effectively, and to the highest operational standards. You’ll apply strong leadership and project management skills to optimize resources and maintain facilitation quality across all locations. If you’re passionate about building high-performing teams and driving consistency and excellence in training delivery, this is the job for you!

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery.
• Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development.
• Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams.
• Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes.
• Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
• Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree or equivalent experience
• 5+ years in training delivery, instructional leadership, or customer care operations
• Strong track record of relationship management and cross-functional collaboration
• Ability to manage multiple priorities and make sound decisions under pressure

Preferred Qualifications- Education & Prior Job Experience

• Experience supporting frontline airport, contact center, and cargo teams
• Background in developing training strategies or managing training programs

Skills, Licenses & Certifications

• Strong knowledge of adult learning principles and instructional design
• Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
• Comfortable driving change and continuous improvement in training delivery
• Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Fort Worth - TX
Requisition ID:89283