Global Project Manager: Customer Experience & Growth

American Airlines; Dover (DE); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Global travel opportunities

Health benefits

Wellness program

401(k) program

Employee discounts

Job summary

American Airlines is seeking a Project Manager to drive adoption of customer experience products and lead cross-functional initiatives. The role involves collaborating with contracts, engaging stakeholders, and preparing data-driven insights for decision-making.

The ideal candidate will coordinate training and communications, manage large projects, and support sales and service improvements across the organization.

Qualifications

• Experience with data gathering and reporting for projects.
• Strong communication and interpersonal skills for stakeholder engagement.
• Ability to analyze information and present clear findings.

Responsibilities

• Drive awareness and adoption of customer experience products through team engagement, information gathering, analysis, and service management.
• Collaborate with contracts to develop traffic for key products.
• Engage stakeholders to discuss results, learning, and exchange where teams work on the purpose.
• Prepare data and notifications for higher levels and other needs.
• Lead large projects and coordinate training, communications, and sales.

Skills

Data analysis

Communication

Stakeholder engagement

PowerPoint

Education

Baccalaureate diploma in business administration or related

Tools

PowerPoint

Job description

American Airlines is seeking a Project Manager to drive adoption of customer experience products and lead cross-functional initiatives. The role involves collaborating with contracts, engaging stakeholders, and preparing data-driven insights for decision-making.

The ideal candidate will coordinate training and communications, manage large projects, and support sales and service improvements across the organization.