Global Tracking & Customer Experience Specialist

Passport; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Passport in the United States is seeking a customer support specialist focused on tracking inquiries. You will respond to customers via email and chat with empathy, helping resolve tracking issues and providing accurate updates across international shipments.

You will work with SOPs, navigate multiple systems, and collaborate with a supportive team that values quality, thoughtful problem-solving, and clear written and verbal English.

Qualifications

• 1+ years of experience in customer-facing roles.
• Clear and warm written and verbal English communication.

Responsibilities

• Provide empathetic support to customers with tracking-related inquiries via email and chat.
• Track and trace customer shipments across international borders, resolving concerns using SOPs.
• Research tracking issues and provide accurate updates.

Skills

Customer support

Empathy

Written English

Job description

Passport in the United States is seeking a customer support specialist focused on tracking inquiries. You will respond to customers via email and chat with empathy, helping resolve tracking issues and providing accurate updates across international shipments.

You will work with SOPs, navigate multiple systems, and collaborate with a supportive team that values quality, thoughtful problem-solving, and clear written and verbal English.