Travel Customer Support Specialist

Kopp Travels; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks and industry discounts

Supportive team environment with training

Job summary

Kopp Travels is seeking a reliable Travel Customer Support Specialist to assist clients with their travel journey. This 100% remote role involves responding to inquiries, helping with bookings, and providing detailed information about travel requirements. The ideal candidate should be organized, detail-oriented, and passionate about customer service. We offer flexible scheduling, opportunities for growth, and exclusive travel perks. Join us at Kopp Travels to make a difference in our clients' travel experiences.

Qualifications

• Customer service experience in travel or hospitality is a plus.
• Dependable and detail-oriented with strong problem-solving skills.
• Comfortable using technology and learning booking systems.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.