Travel Customer Support Specialist

Kopp Travels; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Flexible scheduling

Travel perks

Exclusive industry discounts

Ongoing training and guidance

Job summary

Kopp Travels is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. This fully remote position requires excellent communication skills and a passion for travel. The responsibilities include responding to client inquiries, assisting with travel arrangements, and providing accurate information on travel requirements. Benefits include flexible scheduling, travel perks, and a supportive team environment. If you enjoy helping others create memorable travel experiences, apply today to join Kopp Travels USA.

Qualifications

• Customer service experience (travel or hospitality preferred but not required).
• Ability to assist with travel bookings, changes, and cancellations.
• Strong problem-solving skills and empathy when handling client questions.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle concerns with professionalism and strong problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Dependable

Detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.