Travel Customer Support Specialist

Kopp Travels; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks

Growth opportunities

Ongoing training and guidance

Job summary

Kopp Travels is looking for a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. The role involves responding to inquiries, managing bookings, and ensuring customer satisfaction. The ideal candidate is organized, detail-oriented, and has excellent communication skills. This remote position offers flexible scheduling and various travel perks. Join Kopp Travels and support clients in creating memorable travel experiences.

Qualifications

• Customer service experience in travel or hospitality is a plus.
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.

Skills

Excellent written and verbal communication skills

Customer service experience

Detail-oriented

Problem-solving skills

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.