Transportation Customer Success & Tracking Specialist

UFP Industries, Inc; Union City (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

UFP Industries, Inc. is seeking a Transportation Customer Service Representative to manage customer interactions, track shipments, and proactively resolve issues.

You will act as the main point of contact, provide timely updates, and coordinate with internal teams and external partners to support on-time delivery and service excellence. Ideal candidates have 1–3 years in transportation or customer service, a high school diploma, and familiarity with load tracking systems and TMS.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in transportation, logistics, or customer service.
• Understanding of freight movement and delivery schedules preferred.
• Familiarity with load tracking systems and transportation management systems (TMS).
• Proficiency with Microsoft Office and simple data entry.

Responsibilities

• Manage customer interactions and track load progress to resolve issues.
• Update customers on load status and delivery times.
• Serve as primary contact for questions and concerns.
• Coordinate with load planning to meet customer needs.

Skills

Customer service

Transportation knowledge

MS Office

Education

High school diploma or equivalent

Tools

TMS

MS Office

Job description

UFP Industries, Inc. is seeking a Transportation Customer Service Representative to manage customer interactions, track shipments, and proactively resolve issues.

You will act as the main point of contact, provide timely updates, and coordinate with internal teams and external partners to support on-time delivery and service excellence. Ideal candidates have 1–3 years in transportation or customer service, a high school diploma, and familiarity with load tracking systems and TMS.