Global Ticketing Manager — Live Events

On Location; California; Sur place; USD 68 000 - 90 000; Plein temps

Résumé du poste

On Location, a global leader in premium experiential hospitality, seeks an experienced Ticketing Specialist for high‑touch client support across pre‑Games, on‑site, and post‑delivery phases. You will manage inventory, pricing updates, and ticket systems while coordinating with Sales, Business Development, and Product teams.

The role requires 5+ years in Olympic/major event ticketing, excellent Excel skills, and strong client service orientation.

Qualifications

• Minimum 5 years of experience in ticketing for the Olympic & Paralympic Games and other global sporting events with official hospitality providers.
• Minimum 5 years of experience with event ticketing systems and databases.
• Excellent computer skills with high proficiency in Microsoft Office suite, in particular advanced capability in Excel.
• Proficiency in project management applications.
• Strong customer service ethic.
• Strong organizational and time management skills, with ability to multi-task and manage concurrent priorities.
• Fluent in English
• Excellent interpersonal skills – written and verbal
• Ability to work collaboratively within a team

Responsabilités

• Provide first in class ticketing support to assigned premium clients during pre-Games, seat assignment, delivery and on-site phases
• Allocate hospitality inventory to support sales proposals, observing the latest applicable sales rules
• Collaborate with the wider Ticketing, Business Development, Product, Commercial Strategy and Sales teams to maximise sales and achieve revenue targets
• Assist in the specification of internal ticket systems for the efficient and accurate allocation and tracking of tickets
• Ensure that pricing and schedule information is kept up to date and that relevant teams are informed of changes that could impact operations and itineraries
• Produce reports and maintain integrity of databases and manifests, as required
• Facilitate the delivery of digital tickets to clients through the designated official systems and tools
• Train and support additional junior staff, as required
• Provide training to client personnel on ticketing systems where necessary
• Be proactive in identifying areas where support can be provided and processes might be improved
• Demonstrate alignment with TKO values in the performance of all responsibilities
• Other ticketing duties, as necessary to support On Location’s successful delivery of the Olympic & Paralympic Games projects

Connaissances

Ticketing experience

Event ticketing systems

Excel

Project management

Customer service

Organizational skills

Fluent English

Outils

Airtable

Omni

Description du poste

On Location, a global leader in premium experiential hospitality, seeks an experienced Ticketing Specialist for high‑touch client support across pre‑Games, on‑site, and post‑delivery phases. You will manage inventory, pricing updates, and ticket systems while coordinating with Sales, Business Development, and Product teams.

The role requires 5+ years in Olympic/major event ticketing, excellent Excel skills, and strong client service orientation.