Remote Ticketing Coordinator for Live Events & Reporting

Remote; San Francisco (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

100x Hospitality is seeking a detail-oriented Ticketing Coordinator to join its remote ticketing team, reporting to the Ticketing Manager with direction from the Ticketing Director.

You’ll own the weekly partner counts, compile daily and per-show reporting, and help manage VIP and travel package sales across multiple tours using Ticketmaster, AXS, Tixr, and internal systems. Strong English and precise data handling are essential.

Qualifications

• Strong spreadsheet skills: lookups, pivots, clean formatting, and catching numbers that don't add up.
• Excellent written English. Partner emails go to senior music industry contacts and need to read as polished and confident.
• Careful with detail and reliable on recurring deadlines.
• Comfortable managing a large queue of recurring tasks in a tool like Asana without reminders.

Responsibilities

• Weekly partner counts (the heart of the job): pull weekly VIP and travel package sales for each assigned tour from Ticketmaster, AXS, Tixr, or venue box office reports.
• Update the master counts grid and build the per-tour sales summary: sold, allocated, open, and percent sold, plus change.
• Draft and send the weekly counts email to each tour's management, agency, and promoter contacts.
• Flag tours where sales are lagging and prepare hold release recommendations for internal sign-off before they go to the partner.
• Roll up an internal department summary of all Artist Services counts for leadership.
• Daily reporting and inbox: send a daily counts email by 12 PM ET; monitor the shared ticket counts inbox and route questions.
• Per-show execution: confirm VIP packages go offsale on time; complete post-show settlements; track refunds and price adjustments; chase purchaser lists.
• Program setup and support: send ticketing details to venues ahead of presales; check links; spot-check pricing data; help Guest Services with questions; keep source notes current.

Skills

Spreadsheet skills

Excellent written English

Detail-oriented

Task management (Asana)

Tools

Ticketmaster (TM1/ISM)

AXS

Tixr

Asana

Gmail/Google Workspace

Excel / Google Sheets

Job description

100x Hospitality is seeking a detail-oriented Ticketing Coordinator to join its remote ticketing team, reporting to the Ticketing Manager with direction from the Ticketing Director.

You’ll own the weekly partner counts, compile daily and per-show reporting, and help manage VIP and travel package sales across multiple tours using Ticketmaster, AXS, Tixr, and internal systems. Strong English and precise data handling are essential.