Sports & Entertainment Ticketing Manager

Insignia Group of Companies; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading luxury lifestyle service provider is looking for a Sports & Entertainment Ticketing Manager in New York. The role involves sourcing premium tickets for exclusive global events and ensuring high-end client experiences. Candidates should have 4-5 years of experience in ticketing and strong negotiation skills. This is a full-time position with a mid-senior level of responsibility.

Qualifications

• 4-5 years experience in ticketing, entertainment or event management.
• Success in sourcing high-demand VIP access to events.
• Strong industry relationships with ticket brokers and promoters.

Responsibilities

• Source and secure premium tickets globally across various events.
• Provide professional support to UHNW client requests.
• Work closely with the Concierge team for integrated luxury service.

Skills

Ticket procurement

Negotiation

Vendor management

Client experience management

Tools

Microsoft Dynamics 365

Job description

Sports & Entertainment Ticketing Manager

About Insignia is the world’s leading payment card issuer and award‑winning luxury lifestyle concierge service for UHNW clients. We specialise in delivering world‑class travel and experiences, tailored services, and access to the most exclusive events and opportunities worldwide. We have global offices in London, Dubai, Bratislava, Geneva, Malta and Singapore.

Overview

We are seeking a highly connected, resourceful, and experienced Sports & Entertainment Ticketing Manager to join our growing team in London. The ideal candidate will bring an expert‑level understanding of the international ticketing and concierge landscape, with deep‑rooted industry connections and a proven ability to source and secure tickets and VIP access to global events; in particular, global sporting events (football/soccer, tennis, F1, basketball), social and industry events (Ascot, music/film festivals, luxury summits) and entertainment (concerts, theatre, and cultural performances).

This role is not client‑facing but still requires a proactive, responsive, and detail‑oriented individual who can meet high expectations with discretion and efficiency.

Key Responsibilities

Ticket Procurement

• Source, negotiate, and secure premium tickets and VIP experiences globally across a wide range of events, including:
• International sporting events (Premier League, Champions League, World’s Cup, UEFA, Wimbledon, Roland Garros, US Open, NBA, F1, Olympics, etc.)
• Live concerts, quintessentially British social events, music/film festivals, charity galas, award shows, theatre productions, luxury summits, and cultural experiences
• Maintain and grow a robust global network of trusted ticket suppliers, promoters, agencies, sponsors and event organisers. Assist in planning attendance at major global events, including logistics, VIP hospitality, and behind‑the‑scenes access where possible.

Client Experience Management

• Provide responsive and professional support to UHNW client requests, anticipating their needs and ensuring expectations are exceeded. Ability to use a CRM system, preferably Microsoft Dynamics 365.
• Monitor upcoming event calendars, early access opportunities, and ticket release schedules, market trends, and availability windows to anticipate and fulfil client needs proactively. Support and input marketing with a thorough calendar of activities and feed them key information for WhatsApp stories, newsletters, SM.
• Work closely with the Concierge team to deliver a seamless and integrated luxury service and, from time to time, support the team with other general concierge requests.

Required Skills & Experience

• Minimum 4–5 years’ experience in ticketing, entertainment or event management, sports hospitality, or luxury concierge
• Proven success in sourcing and securing high‑demand, exclusive VIP access to events efficiently, especially within sports and entertainment
• Strong industry relationships with global ticket brokers, promoters, and venue operators (stadiums, halls, arenas, event spaces, ballrooms)
• Strong negotiation and vendor management skills

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales, Customer Service, and Business Development

Industries

Retail Luxury Goods and Jewelry, Events Services, Sports Teams and Clubs