UC Manager: Hybrid Voice & CCaaS Leader

Endeavor Health; Warrenville (IL); On-site; USD 81,000 - 125,000; Full time

Benefits offered by this job

Premium pay options (shift/on-call/hol

Annual increases

Health, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Health Savings Account

Retirement options with company match

Paid Time Off

Community involvement opportunities

Job summary

Endeavor Health seeks a Manager of Unified Communications to lead enterprise voice, collaboration, and contact center tech in a complex healthcare setting. This role oversees on-prem and cloud voice, Teams voice integrations, CCaaS, and paging platforms, directing two groups and coordinating with clinical and IT leaders.

The role drives modernization, standardization at the SIP layer, and 24x7x365 operations while maintaining HIPAA compliance, security, and strong vendor relationships.

Qualifications

• Bachelor's degree or equivalent in a related field is required or equivalent work experience.
• Leadership experience in unified communications or contact center technologies is preferred.
• Knowledge of HIPAA and healthcare IT environments is beneficial.

Responsibilities

• Lead two groups, manage staff, contractors, and vendors across Voice and Contact Center teams.
• Oversee on-premises PBX, Teams Voice integration, cloud CCaaS and SIP trunking operations.
• Drive modernization, automation, and AI-enabled capabilities across voice and digital channels.
• Ensure security, compliance, and disaster recovery for enterprise communications.

Education

Bachelor's degree in information technology, telecommunications, computer science, engineering, business administration, or related field

Master's degree in information technology, business administration, healthcare administration, or related field

Tools

Microsoft Teams Voice

CCaaS

SIP transit layer

SBCs

Job description

Endeavor Health seeks a Manager of Unified Communications to lead enterprise voice, collaboration, and contact center tech in a complex healthcare setting. This role oversees on-prem and cloud voice, Teams voice integrations, CCaaS, and paging platforms, directing two groups and coordinating with clinical and IT leaders.

The role drives modernization, standardization at the SIP layer, and 24x7x365 operations while maintaining HIPAA compliance, security, and strong vendor relationships.