Global Telecom Client Ops Lead: SLA & Invoicing

TEOCO; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

ESOP

Job summary

TEOCO is seeking a Client Operations Manager to lead delivery for major U.S. and international telecom clients. You will ensure flawless service delivery, accurate invoice processing, and SLA achievement while coordinating with cross-functional teams across locations including Kolkata.

You will monitor SLA metrics, optimize processes, and maintain strong client relationships, leveraging internal workflows and billing systems to support high-volume telecom invoicing.

Qualifications

• 5+ years of experience in client operations, service delivery, or a related field.

Responsibilities

• Serve as the primary operational point of contact for assigned telecom clients.

Skills

Client operations

SLA management

Invoice processing

Cross-functional collaboration

Data analysis

Microsoft Office

Reporting

Relationship building

Communication

Problem solving

Tools

Microsoft Excel

PowerPoint

Word

Job description

TEOCO is seeking a Client Operations Manager to lead delivery for major U.S. and international telecom clients. You will ensure flawless service delivery, accurate invoice processing, and SLA achievement while coordinating with cross-functional teams across locations including Kolkata.

You will monitor SLA metrics, optimize processes, and maintain strong client relationships, leveraging internal workflows and billing systems to support high-volume telecom invoicing.