Global Telecom Expense Management Lead

GXO Logistics, Inc; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability coverage

Paid time off

Incentive plan

Job summary

GXO Logistics, Inc. in the United States seeks a Manager, Telecommunications Expense Management to lead the global financial governance and lifecycle administration of telecom services.

You will oversee invoice validation, contract compliance, budgeting, forecasting, and executive reporting while partnering with Network Services, Finance, and Procurement worldwide. You will drive process improvements across procurement and operations, manage vendor relationships, and develop executive dashboards

Qualifications

• Bachelor’s degree in Business, Finance, Information Technology, Telecommunications, or a related field, or equivalent related work experience
• 5+ years of experience managing telecom expense management programs, telecommunications operations, or technology financial management activities
• Experience with budgeting, forecasting, expense analysis, and financial reporting
• Knowledge of telecommunications contracts, vendor management, and service lifecycle administration
• Experience leading cross-functional initiatives and collaborating with global stakeholders
• Strong analytical, problem-solving, and decision-making skills
• Advanced proficiency in Microsoft Excel and financial analysis tools
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills with the ability to present information effectively to senior leadership

Responsibilities

• Lead the financial management and governance of the global telecommunications services portfolio
• Oversee telecom expense management processes, including invoice validation, payment approvals, dispute resolution, and cost optimization initiatives
• Ensure compliance with telecommunications contracts, pricing agreements, and vendor obligations
• Develop and manage annual telecommunications budgets, forecasts, and expense monitoring activities
• Establish and maintain global telecom operating models, standards, and best practices
• Manage telecommunications inventory lifecycle activities, ensuring accurate records, asset visibility, and service accountability
• Partner with Network Services, Finance, Procurement, and business stakeholders to support strategic initiatives and operational requirements
• Analyze spending trends and identify opportunities to improve financial performance and service efficiency
• Lead vendor management activities, including performance reviews, service evaluations, contract negotiations, and relationship management
• Drive process improvements that enhance spend visibility, operational controls, reporting accuracy, and overall governance
• Develop executive-level reporting, dashboards, and performance metrics to support informed business decision-making
• Provide leadership, mentoring, and guidance to team members and cross-functional partners
• Support audits, sourcing initiatives, telecommunications transitions, and service reviews across global operations

Skills

Excel

Financial analysis

Analytical ability

Communication

Cross-functional collaboration

Leadership

Project management

Education

Bachelor’s degree in Business, Finance, Information Technology, Telecommunications, or a related field

Tools

TEM platforms

Job description

GXO Logistics, Inc. in the United States seeks a Manager, Telecommunications Expense Management to lead the global financial governance and lifecycle administration of telecom services.

You will oversee invoice validation, contract compliance, budgeting, forecasting, and executive reporting while partnering with Network Services, Finance, and Procurement worldwide. You will drive process improvements across procurement and operations, manage vendor relationships, and develop executive dashboards