Client Operations Lead - Telecom & SLA Performance

TEOCO Corporation; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

TEOCO Corporation is seeking a Client Operations Manager to serve as the primary operational lead for major U.S. and international telecom clients, ensuring flawless delivery, accurate invoicing, and SLA achievement.

The role emphasizes internal workflow optimization, cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.

Qualifications

• 5+ years of experience in client operations, service delivery, or a related field.
• Experience managing large, complex client accounts with high transaction volumes.
• Excellent verbal and written communication skills with the ability to influence cross-functional teams.

Responsibilities

• Serve as the primary operational point of contact for assigned telecom clients.
• Ensure client expectations, deliverables, and timelines are consistently met.
• Monitor daily, weekly, and monthly SLA metrics and drive internal teams to meet targets.
• Track, validate, and process high-volume telecom invoices accurately and on time.
• Partner with Operations, Finance, Engineering, and Service Delivery teams to resolve issues and remove blockers.
• Identify workflow inefficiencies and implement process improvements to improve speed, accuracy, and customer satisfaction.
• Interpret customer contracts and ensure adherence to obligations, loading requirements, reporting standards, and commitments.
• Prepare recurring operational reports and develop invoice summaries, SLA dashboards, performance metrics, and operational insights.

Skills

Client operations

Service delivery

Cross-functional collaboration

Invoice processing

SLA monitoring

Stakeholder communication

Job description

TEOCO Corporation is seeking a Client Operations Manager to serve as the primary operational lead for major U.S. and international telecom clients, ensuring flawless delivery, accurate invoicing, and SLA achievement.

The role emphasizes internal workflow optimization, cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.