Client Operations Manager

TEOCO Corporation; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

TEOCO Corporation is seeking a Client Operations Manager to serve as the primary operational lead for major U.S. and international telecom clients, ensuring flawless delivery, accurate invoicing, and SLA achievement.

The role emphasizes internal workflow optimization, cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.

Qualifications

• 5+ years of experience in client operations, service delivery, or a related field.
• Experience managing large, complex client accounts with high transaction volumes.
• Excellent verbal and written communication skills with the ability to influence cross-functional teams.

Responsibilities

• Serve as the primary operational point of contact for assigned telecom clients.
• Ensure client expectations, deliverables, and timelines are consistently met.
• Monitor daily, weekly, and monthly SLA metrics and drive internal teams to meet targets.
• Track, validate, and process high-volume telecom invoices accurately and on time.
• Partner with Operations, Finance, Engineering, and Service Delivery teams to resolve issues and remove blockers.
• Identify workflow inefficiencies and implement process improvements to improve speed, accuracy, and customer satisfaction.
• Interpret customer contracts and ensure adherence to obligations, loading requirements, reporting standards, and commitments.
• Prepare recurring operational reports and develop invoice summaries, SLA dashboards, performance metrics, and operational insights.

Skills

Client operations

Service delivery

Cross-functional collaboration

Invoice processing

SLA monitoring

Stakeholder communication

Job description

Job Summary

The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:

• Flawless delivery of contracted services

• Accurate and timely invoice processing

• Consistent achievement of Service Level Agreements (SLAs)

This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.

Team Locations:

• United States

• Kolkata, India

Key Responsibilities

Client Relationship Management

• Serve as the primary operational point of contact for assigned telecom clients.

• Ensure client expectations, deliverables, and timelines are consistently met.

SLA Performance Oversight

• Monitor daily, weekly, and monthly SLA metrics.

• Drive internal teams to meet or exceed performance targets.

• Proactively identify and escalation operational risks.

Invoice Processing & Validation

• Utilize internal workflow, billing, and ticketing systems.

• Track, validate, and process high-volume telecom invoices accurately and on time.

• Ensure invoice quality and compliance with customer requirements.

Cross-Functional Coordination

• Partner with Operations, Finance, Engineering, and Service Delivery teams.

• Resolve operational issues and remove process blockers.

• Ensure seamless execution of client requirements.

Process Optimization

• Identify workflow inefficiencies.

• Recommend and implement process improvements.

• Improve operational speed, accuracy, and customer satisfaction.

Contract Compliance

• Interpret customer contracts.

• Ensure adherence to:

  • Operational obligations

  • Invoice loading requirements

  • Reporting standards

  • Contractual commitments

Reporting & Analytics

• Prepare recurring operational reports.

• Develop:

  • Invoice summaries

  • SLA dashboards

  • Performance metrics

  • Operational insights

• Present results to internal leadership and client stakeholders.

Issue Resolution

• Lead root cause analysis for:

  • Service failures

  • Invoice loading issues

• Implement corrective actions.

• Communicate outcomes and resolutions to clients.

Required Qualifications

• 5+ years of experience in client operations, service delivery, or a related field.

• Experience managing large, complex client accounts with high transaction volumes.

• Excellent verbal and written communication skills with the ability to influence cross-functional teams.

• Proven track