Global TechOps & Site Reliability Engineer

Apple Inc.; Sunnyvale (CA); On-site; USD 150,400 - 277,600; Full time

Job summary

Apple Inc. in Sunnyvale, CA, is seeking a Technical Operations & Site Reliability Engineer for Customer Systems to maintain reliability, availability and performance of global business-critical systems.

You will design and implement automation to streamline operations, monitor subsystems, and respond to incidents, while collaborating with multi-functional teams worldwide. The role emphasizes operational excellence, high impact, and continuous improvement.

Qualifications

• Experience interpreting operational data from systems like Hubble, ExtraHop or Splunk, with hands-on production monitoring, log analysis, troubleshooting and dashboards.
• BS in CS/CE or equivalent work experience.
• Understanding of HTTP, DNS, TCP/IP, ICMP, OSI model, subnetting and load balancing.
• Experience using AI/LLMs to boost operational efficiency and model utilities.
• Experience in scripting languages and automation tools such as Java/JEE, REST, Swift/Obj-C, databases and data access technologies.

Responsibilities

• Manage large-scale production outages and lead incident response.
• Design, build and maintain automation to streamline monitoring and operational workflows.
• Develop tools to automate repetitive tasks and improve system reliability.
• Collaborate with support, engineering and business operations to deliver flawless service.

Skills

Monitoring & troubleshooting

Data analysis

Automation mindset

Education

B.S. in Computer Science or Computer Engineering or equivalent

Tools

Hubble

ExtraHop

Splunk

Java/JEE

REST

Swift/Objective-C

Python

Go

Bash

Job description

Apple Inc. in Sunnyvale, CA, is seeking a Technical Operations & Site Reliability Engineer for Customer Systems to maintain reliability, availability and performance of global business-critical systems.

You will design and implement automation to streamline operations, monitor subsystems, and respond to incidents, while collaborating with multi-functional teams worldwide. The role emphasizes operational excellence, high impact, and continuous improvement.