Site Reliability Engineer, Customer Systems

Apple Inc.; Sunnyvale (CA); On-site; USD 147,400 - 220,900; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Employee stock purchase plan

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. is seeking a Site Reliability Engineer for its Customer Systems Team in Sunnyvale, California. The ideal candidate will design and maintain reliable, secure cloud infrastructure and collaborate with teams to implement innovative solutions.

Key responsibilities include building scalable infrastructure, troubleshooting performance issues, and establishing CI/CD processes. Candidates should possess strong experience with Kubernetes management, scripting, and networking protocols. Apple offers competitive salaries along with comprehensive benefits.

Qualifications

• 3+ years of experience with deploying/managing Kubernetes using Helm.
• Strong experience with Shell Scripting, Python, Ansible.
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS.

Responsibilities

• Innovate, architect, build, and document highly available infrastructure.
• Troubleshoot application specific, network, system, and performance issues.
• Build and maintain CI/CD infrastructure for fast delivery.

Skills

Kubernetes management

Shell Scripting

Python

Ansible

Monitoring (Splunk, Grafana, Prometheus)

Networking protocols (DNS, TCP, HTTP/HTTPS)

CI/CD pipelines

Java application support

ArgoCD and GitOps experience

Key operational metrics (MTTR, SLO)

GenAI tools for automation

Problem solving

Communication skills

Education

Bachelor's or Master's in Computer Science

Job description

Site Reliability Engineer, Customer Systems

Sunnyvale, California, United States Software and Services

Imagine what you could do here. Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, we'd love to hear from you!

Description

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you.

In this highly visible position, you will:

Responsibilities

• Innovate, architect, build, and document highly available, scalable, reliable, secure Infrastructure
• Troubleshoot application specific, network, system & performance issues
• Build and maintain CI/CD infrastructure to enable fast delivery cycles for software engineering teams
• Envision and build automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborate with other site reliability engineers, software engineers, quality engineers, to gather, define, and analyze non-functional/technical requirements

Minimum Qualifications

• 3+ years of experience with deploying/managing Kubernetes using Helm
• Experience with Shell Scripting, Python, Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, Alertmanager
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's in Computer Science or equivalent experience

Preferred Qualifications

• Experience in deploying, monitoring and supporting java applications
• Experience with ArgoCD and GitOps model
• Experience in defining, monitoring and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies in a short time
• Excellent problem solving, critical thinking, and interpersonal skills
• Good communication skills to collaborate with distributed teams

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Apple accepts applications to this posting on an ongoing basis.