Technical Operations & Site Reliability Engineer, Customer Systems

Apple Inc.; Sunnyvale (CA); On-site; USD 150,400 - 277,600; Full time

Job summary

Apple Inc. in Sunnyvale, CA, is seeking a Technical Operations & Site Reliability Engineer for Customer Systems to maintain reliability, availability and performance of global business-critical systems.

You will design and implement automation to streamline operations, monitor subsystems, and respond to incidents, while collaborating with multi-functional teams worldwide. The role emphasizes operational excellence, high impact, and continuous improvement.

Qualifications

• Experience interpreting operational data from systems like Hubble, ExtraHop or Splunk, with hands-on production monitoring, log analysis, troubleshooting and dashboards.
• BS in CS/CE or equivalent work experience.
• Understanding of HTTP, DNS, TCP/IP, ICMP, OSI model, subnetting and load balancing.
• Experience using AI/LLMs to boost operational efficiency and model utilities.
• Experience in scripting languages and automation tools such as Java/JEE, REST, Swift/Obj-C, databases and data access technologies.

Responsibilities

• Manage large-scale production outages and lead incident response.
• Design, build and maintain automation to streamline monitoring and operational workflows.
• Develop tools to automate repetitive tasks and improve system reliability.
• Collaborate with support, engineering and business operations to deliver flawless service.

Skills

Monitoring & troubleshooting

Data analysis

Automation mindset

Education

B.S. in Computer Science or Computer Engineering or equivalent

Tools

Hubble

ExtraHop

Splunk

Java/JEE

REST

Swift/Objective-C

Python

Go

Bash

Job description

Technical Operations & Site Reliability Engineer, Customer Systems

Sunnyvale, California, United States Software and Services

At Apple, Customer Experience is at the forefront of everything we do. The Customer Systems Operations team is looking for a highly skilled and motivated TechOps Engineer (Technical Operations & Site Reliability) to join us. The team is responsible for maintaining the reliability, availability, and performance of business‑critical, globally distributed systems.

If you have the desire and motivation to design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows, while collaborating closely with support, engineering and business operations teams, this profile is for you. Ideal candidates will combine a passion for operational excellence with strong software engineering skills, and thrive in a fast‑paced, change‑driven environment focused on continuous improvement and flawless delivery.

Description

Responsibilities include managing large‑scale production outages, leading incident response and improving efficiency; designing, building and maintaining automation solutions to streamline the monitoring, sustenance, and management of large‑scale distributed systems; developing tools and software (using Java/JEE, REST, Swift/Objective‑C, Python, Go, or Bash) to automate repetitive operational tasks and improve system reliability; utilizing AI & LLM models to achieve operational excellence in application support; planning and executing actionable system health monitoring, incident response, and communication across critical global applications; driving operational metrics and KPI identification and alignment; partnering with multi‑functional teams to improve reliability, efficiency, stability, and processes; acting as a self‑directed problem‑solver to handle multiple simultaneous competing priorities and deliver solutions in a timely manner; creating and maintaining accurate, up‑to‑date documentation reflecting architecture, infrastructure configuration, and procedures; writing status and incident reports; writing training material and training users in complex topics; guiding a team of highly skilled engineers across the globe towards operational excellence; and building a culture where regional members cultivate strong in‑region relationships and keep business partners informed about significant incidents and problems.

Minimum Qualifications

• Experience in interpreting operational data from systems like Hubble, ExtraHop, Splunk or other monitoring tools, along with hands‑on experience of production monitoring systems, log analysis, troubleshooting, and support dashboards.
• B.S. in Computer Science, Computer Engineering or similar, or equivalent related work experience.
• Understanding of standard networking protocols and components such as HTTP, DNS, TCP/IP, ICMP, the OSI model, subnetting and load balancing.
• Experience in using AI and Large Language Models (LLMs) to enhance operational efficiency through tasks such as model training, optimization (including areas like Model Context Protocol or similar methods), and designing effective model utilities.
• Experience in scripting languages and automation tools such as Java, JEE, REST, Swift/Objective‑C, database schema design and data access technologies.

Preferred Qualifications

• Experience in strategizing and achieving operational excellence in globally distributed systems.
• Fundamental understanding of distributed systems including microservices, messaging brokers, and versioning.
• Experience driving operations teams for large‑scale mission‑critical applications working in a 24x7 environment across multiple locations.
• Understanding of the Linux operating system, including kernel, memory, process, threads, static/shared libraries, IPC, and signals.
• Excellent organizational and documentation skills.
• Excellent interpersonal skills, proactive, with a strong sense of personal ownership.

Benefits and Compensation

Base pay for this role is between $150,400 and $277,600, depending on skills, qualifications, experience, and location. Apple employees also have the opportunity to become shareholders through participation in discretionary stock programs, eligible for restricted stock unit awards, and purchase Apple stock at a discount through an employee stock purchase plan. Additional benefits include comprehensive medical and dental coverage, retirement benefits, discounted products and free services, and reimbursement for certain educational expenses—including tuition—for formal education related to advancing your career. This role may also be eligible for discretionary bonuses, commission payments, and relocation assistance.

Equal Opportunity Statement

Apple is an equal‑opportunity employer committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.