Global Technology Support Solutions Advisor

CSS; St. Louis (MO); On-site; USD 60,000 - 95,000; Full time

Job summary

Wesco Global Solutions is seeking a Specialist - Technology Support Services to serve as a trusted advisor and technical support professional for CSS, EES and UBS sales organizations. You will be the first tier of support across our technologies and help educate sales teams on solutions and capabilities.

Responsibilities include evaluating project opportunities, coordinating resources, escalations to Senior Specialist or Solution Architect teams, and supporting global sales opportunities while

Qualifications

• Associates’ Degree (U.S.)/College Diploma (Canada), or commensurate years of technical experience.
• Licenses/Certificates/Designations required
• Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
• 5 years of experience in the technical field of expertise in design, implementation and/or commissioning
• Possess a customer‑centric mindset
• Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio
• Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility
• BICSI RCDD or Industry Equivalent
• Ability to travel up to 10%

Responsibilities

• Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.
• Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs.
• Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.
• Evaluate each project opportunity and determine the resource requirements to fulfill the tasks.
• Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature.
• Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.
• Engage all sales opportunities or support requests from any country or region.
• The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.
• Support the Global Training Program in both a trainer and participant role.

Skills

Customer-centric mindset

Technical proficiency

MS Office

Technical recommendations

Education

Associates’ Degree / College Diploma

Bachelor’s Degree in Technical / Engineering

BICSI RCDD

Licenses / Certificates / Designations

Tools

Microsoft Visio

Microsoft Office

Job description

Wesco Global Solutions is seeking a Specialist - Technology Support Services to serve as a trusted advisor and technical support professional for CSS, EES and UBS sales organizations. You will be the first tier of support across our technologies and help educate sales teams on solutions and capabilities.

Responsibilities include evaluating project opportunities, coordinating resources, escalations to Senior Specialist or Solution Architect teams, and supporting global sales opportunities while