Global Training Operations Specialist

Amazon Web Services (AWS); Seattle (WA); Presencial; USD 80 000 - 119 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid time off

Stock options or RSUs

Resumo da oferta

Amazon Web Services (AWS) Training & Certification is seeking a Training Operations Specialist to orchestrate the day-to-day operations of regional training across AMER, including LMS setup, trainer resourcing, and billing to ensure a seamless experience for customers.

You will partner with Legal, Finance, Accounting, Tax, Compliance, Pricing, Training Delivery, and Sales Operations to align contractual needs.

Qualificações

• Speak, write, and read fluently in English.
• Experience working in a sales or sales support role.
• Minimum of three years in a team coordination position.
• Exceptional written, verbal, and interpersonal communication skills.
• Positive, proactive, and able to exercise good judgment.
• Experience with vendor engagements, contracts, PO management, and billing.

Responsabilidades

• Orchestrate full lifecycle of training deliveries across AMER, including contracting and LMS setup.
• Process digital team subscriptions and manage provisioning for AWS Skill Builder.
• Assign trainers to match customer needs and maximize regional utilization.
• Support trainer shuffles and rescheduling to maintain delivery continuity.
• Monitor hotline channels and provide actionable recommendations for last-minute changes.
• Maintain data accuracy across LMS, Salesforce, and other tools for revenue reporting.
• Oversee end-of-month training billing and AP/AR activities.
• Identify and implement programs to improve operational workflows.
• Maintain knowledge of program platforms and champion process improvements.

Conhecimentos

English fluency

Sales support experience

Team coordination

Vendor management

Communication skills

Problem solving

Ferramentas

LMS

Salesforce

Descrição da oferta de emprego

Amazon Web Services (AWS) Training & Certification is seeking a Training Operations Specialist to orchestrate the day-to-day operations of regional training across AMER, including LMS setup, trainer resourcing, and billing to ensure a seamless experience for customers.

You will partner with Legal, Finance, Accounting, Tax, Compliance, Pricing, Training Delivery, and Sales Operations to align contractual needs.