Global Technical Support Manager — Hybrid Leadership
Atlas Copco Group
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Benefits offered by this job
Job summary
Edwards, a brand within Atlas Copco Group, is seeking a Senior Technical Support Manager to lead the regional tech support team. You will drive technical guidance, mentorship, and customer-centric improvements across multiple products and technologies.
The role requires 10+ years in technical support with leadership experience, strong diagnostic and presentation skills, and a results-focused mindset. Hybrid work arrangements and competitive benefits are offered.
Qualifications
- Bachelor's degree in engineering or related technical discipline.
- 10+ years in technical support with 2+ years in management.
- Semiconductor industry experience.
- Strong analytical, troubleshooting, and presentation skills.
- Experience with established troubleshooting methodologies (eg 8D, Six Sigma Black Belt).
Responsibilities
- Lead regional tech support teams to optimize customer experience.
- Escalate and resolve complex technical issues.
- Coach staff and drive performance improvements.
- Provide daily decision-making and align with global strategy.
- Communicate effectively across management and technical levels.
Skills
Education
Tools
Job description
Edwards, a brand within Atlas Copco Group, is seeking a Senior Technical Support Manager to lead the regional tech support team. You will drive technical guidance, mentorship, and customer-centric improvements across multiple products and technologies.
The role requires 10+ years in technical support with leadership experience, strong diagnostic and presentation skills, and a results-focused mindset. Hybrid work arrangements and competitive benefits are offered.
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