Global Technical Support Lead – Hybrid, Growth & Mentorship

Edwards Vacuum LLC; Austin (TX); Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Health and wellness package

401k with matching

Paid family leave

Career progression

Global training

Job summary

Edwards Vacuum LLC is seeking a senior professional to lead the regional technical support team across multiple products and solutions. You will mentor engineers, drive case progression, and align with a global strategy to maximize customer success.

The role requires 10+ years in technical support, a Bachelor's in engineering, and experience in semiconductor environments. A hybrid work model is offered with locations in OR, AZ, TX, NY.

Qualifications

• Bachelor's degree in engineering or related field with 10+ years in technical support leadership.
• Experience in semiconductor industry and global support environments.
• Proven ability to lead and develop a customer-facing team and drive improvements.

Responsibilities

• Owns regional tech support team performance and drives improvements.
• Escalation point for technical support, removes barriers for engineers.
• Mentor staff and align with global strategy to ensure best practices.
• Lead data-driven decisions to improve customer experience.

Skills

Leadership

Analytical thinking

Troubleshooting

Presentation skills

Communication

Education

Bachelor's degree in engineering or related technical discipline

Tools

8D methodology

Kepner-Tregow

Six Sigma

Job description

Edwards Vacuum LLC is seeking a senior professional to lead the regional technical support team across multiple products and solutions. You will mentor engineers, drive case progression, and align with a global strategy to maximize customer success.

The role requires 10+ years in technical support, a Bachelor's in engineering, and experience in semiconductor environments. A hybrid work model is offered with locations in OR, AZ, TX, NY.