Global Technical Support Associate: Networking & Linux

Talent'd HR Solutions; Maryland; On-site; USD 50,000 - 70,000; Full time

Job summary

A global networking solutions firm is seeking an Associate in Global Technical Support to provide expert technical assistance. You will diagnose product issues, manage case escalations, and collaborate with various teams to enhance customer satisfaction. Ideal candidates have a strong background in TCP/IP networking and Linux, along with excellent problem-solving abilities. This position is perfect for tech-savvy individuals passionate about customer success.

Qualifications

• 0–2+ years of experience in technical support or a related role.
• Knowledge of Optical/DWDM/OTN/SONET/SDH technologies.
• Ability to work effectively under pressure.

Responsibilities

• Provide expert technical support by diagnosing and resolving complex product issues.
• Manage case escalations and maintain customer relationships.
• Collaborate with engineering and product development to resolve issues.

Skills

Technical support experience

Knowledge of TCP/IP networking

Proficiency in Linux

Strong communication skills

Problem-solving skills

Education

Bachelor's degree in Engineering or Computer Science

Job description

A global networking solutions firm is seeking an Associate in Global Technical Support to provide expert technical assistance. You will diagnose product issues, manage case escalations, and collaborate with various teams to enhance customer satisfaction. Ideal candidates have a strong background in TCP/IP networking and Linux, along with excellent problem-solving abilities. This position is perfect for tech-savvy individuals passionate about customer success.