Global Technical Success Manager

Medium; Town of Ghent (NY); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Deliverect is hiring a Technical Success Manager to own the health of integrations for our largest global brands. You will bridge support and engineering, ensuring SLAs are met while protecting customer trust and retention.

The role focuses on proactive risk management, collaboration with Sales and Strategic Accounts, and leveraging SQL/ scripting to deliver actionable insights. This is a hybrid, full-time position with global offices and remote work options.

Qualifications

• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent).
• Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting with engineering teams.
• Proficiency with SQL for data querying, SLA tracking, and identifying system trends.
• Working knowledge of Python or JavaScript to script lightweight diagnostic tools.

Responsibilities

• Act as the primary technical and relationship point of contact for Deliverect's largest global accounts, maintaining account health.
• Partner with Sales and Strategic Account teams during QBRs to translate technical performance into business outcomes.
• Identify expansion opportunities during technical engagements to support Net New MRR targets.
• Track and drive SLA performance across your portfolio and flag risk early.
• Lead proactive issue management with Support, performing root-cause analysis and escalation as needed.
• Query and analyze technical health data to deliver clear insights to leadership and clients.

Skills

Technical account management

SQL

Python/JavaScript scripting

Strong communication

Job description

Deliverect is hiring a Technical Success Manager to own the health of integrations for our largest global brands. You will bridge support and engineering, ensuring SLAs are met while protecting customer trust and retention.

The role focuses on proactive risk management, collaboration with Sales and Strategic Accounts, and leveraging SQL/ scripting to deliver actionable insights. This is a hybrid, full-time position with global offices and remote work options.