Global Technical Success Architect

AppsFlyer; New York (NY); On-site; USD 155,000 - 165,000; Full time

Job summary

AppsFlyer is seeking a Technical Success Manager to act as a trusted technical advisor for a portfolio of strategic customers, driving product adoption and business value. You will collaborate with Customer Success, Product, Engineering, and Partnerships to unlock the platform's full potential.

In this role, you will own technical relationships post-onboarding, translate objectives into roadmaps, and influence product strategy. Occasional travel to customer sites and events will be required.

Qualifications

• 7+ years of experience in a client-facing technical role.
• Proficiency in at least one programming, scripting or query language (Python, JavaScript, SQL).
• Exceptional communication and presentation skills, able to translate technical concepts into business value for diverse audiences.
• Strong analytical and problem-solving abilities.
• Experience leveraging AI tools to improve productivity and scale engagement.

Responsibilities

• Own relationships with client technical stakeholders post-onboarding and drive adoption, value realization, and long-term success with the AppsFlyer platform.
• Develop and execute technical account roadmaps by translating business objectives into project deliverables and adoption plans.
• Lead solution scope and design for complex customer use cases, including integrations and configurations.
• Partner with Customer Success to provide technical guidance, design, and issue resolution for strategic accounts.
• Serve as a trusted advisor across AppsFlyer products, educating customers on capabilities and best practices.
• Collaborate with Sales, CS, Product, Partnerships, and Engineering to influence product strategy and deliver outcomes.
• Document and scale reusable technical solutions and implementation patterns.
• Lead strategic discussions with technical and executive stakeholders to influence platform strategy.
• Represent AppsFlyer at customer meetings and industry events (up to 20% travel).

Skills

Python

JavaScript

SQL

Communication

Job description

AppsFlyer is seeking a Technical Success Manager to act as a trusted technical advisor for a portfolio of strategic customers, driving product adoption and business value. You will collaborate with Customer Success, Product, Engineering, and Partnerships to unlock the platform's full potential.

In this role, you will own technical relationships post-onboarding, translate objectives into roadmaps, and influence product strategy. Occasional travel to customer sites and events will be required.