Global Technical Account Manager (Payments)

Global Payments Inc.; Atlanta (GA); On-site; USD 79,000 - 117,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Account Manager to join our growing team and help shape the future of global commerce.

You will serve as a trusted technical advisor for clients, coordinating cross-functional efforts to optimize payments solutions. The role focuses on resolving complex operational issues, driving improvements, coordinating testing for product updates, and partnering with sales, operations, product, technology, and compliance to deliver a best-in-class client

Qualifications

• Clear, professional communication with clients and partners.
• Strong knowledge of payments products and processing.
• Analyzes issues, identifies root causes, and solves them.
• Manages projects and priorities to meet objectives.
• Collaborates with sales, operations, product, tech, and compliance.
• Builds strong relationships through teamwork.
• Adapts, accountable, and committed to continuous improvement.

Responsibilities

• Serve as subject matter expert for payments processes and workflows.
• Identify, investigate, and resolve complex operational issues for clients.
• Drive process improvements to enhance efficiency, quality, and performance.
• Coordinate testing, validation, and implementation activities for new products or changes.
• Monitor performance metrics and identify trends, risks, and opportunities.
• Partner with cross-functional teams to support business objectives and deliver a positive client experience.
• Perform additional duties and projects to support team and organizational goals.

Skills

Communication

Payments knowledge

Issue analysis

Project management

Stakeholder management

Cross-functional collaboration

Relationship building

Adaptability

Job description

Global Payments Inc. is seeking a Technical Account Manager to join our growing team and help shape the future of global commerce.

You will serve as a trusted technical advisor for clients, coordinating cross-functional efforts to optimize payments solutions. The role focuses on resolving complex operational issues, driving improvements, coordinating testing for product updates, and partnering with sales, operations, product, technology, and compliance to deliver a best-in-class client