Global Payments: Technical Account Lead

Worldpay; Cincinnati (OH); On-site; USD 79,000 - 117,000; Full time

Job summary

Worldpay in Cincinnati, OH is seeking a Technical Account Manager to join our global payments team. You will act as a trusted advisor, translating complex payments processes into practical solutions for clients and internal partners, ensuring seamless transaction handling across platforms.

The role emphasizes issue resolution, process improvements, and data-driven performance monitoring, while coordinating with sales, operations, product, technology, and compliance to deliver a superior client

Qualifications

• Hands-on knowledge of payments processes, products, and workflows.
• Experience identifying root causes and implementing effective solutions.
• Ability to manage projects and prioritize to meet service expectations.
• Strong collaboration with sales, operations, product, tech, and compliance teams.

Responsibilities

• Serve as a subject matter expert for payments processes, products, and operational workflows.
• Identify, investigate, and resolve complex operational, client, and transaction-related issues.
• Drive process improvements and implement solutions that enhance efficiency, quality, and performance.
• Coordinate testing, validation, and implementation activities for new products, enhancements, or process changes.
• Monitor performance metrics and leverage data to identify trends, risks, and improvement opportunities.
• Partner with cross-functional teams to support business objectives and deliver a positive client experience.
• Perform additional duties and projects as assigned to support team and organizational goals.

Skills

Payments knowledge

Issue resolution

Project management

Cross-functional collaboration

Client communication

Relationship building

Adaptability

Job description

Worldpay in Cincinnati, OH is seeking a Technical Account Manager to join our global payments team. You will act as a trusted advisor, translating complex payments processes into practical solutions for clients and internal partners, ensuring seamless transaction handling across platforms.

The role emphasizes issue resolution, process improvements, and data-driven performance monitoring, while coordinating with sales, operations, product, technology, and compliance to deliver a superior client