Global Payments Technical Account Manager

Global Payments Inc.; Cincinnati (OH); On-site; USD 79,000 - 117,000; Full time

Job summary

Global Payments Inc. is looking for a Technical Account Manager to join our growing payments team in the United States. You will own client relationships, resolve complex operational issues, and drive improvements across payments processing and product launches.

This full-time role offers a competitive salary and opportunities to impact global commerce and client experience. You will collaborate with sales, operations, product, technology, and compliance teams to deliver results and ensure a

Qualifications

• Communicate effectively with clients, partners, and internal stakeholders.
• Strong knowledge of payments products and transaction processing.
• Analyzes issues, identifies root causes, and implements effective solutions.
• Manages projects and priorities while meeting business objectives and service expectations.
• Collaborate with sales, operations, product, technology, and compliance teams to drive results.
• Build and maintain strong relationships through effective communication, negotiation, and teamwork.
• Exhibits adaptability, accountability, and a commitment to continuous improvement.

Responsibilities

• Serve as a subject matter expert for payments processes, products, and operational workflows.
• Identify, investigate, and resolve complex operational, client, and transaction-related issues.
• Drive process improvements and implement solutions that enhance efficiency, quality, and performance.
• Coordinate testing, validation, and implementation activities for new products, enhancements, or process changes.
• Monitor performance metrics and leverage data to identify trends, risks, and improvement opportunities.
• Partner with cross-functional teams to support business objectives and deliver a positive client experience.
• Perform additional duties and projects as assigned to support team and organizational goals.

Skills

Communication skills

Payments knowledge

Issue analysis

Project management

Cross-functional collaboration

Relationship building

Adaptability

Job description

Global Payments Inc. is looking for a Technical Account Manager to join our growing payments team in the United States. You will own client relationships, resolve complex operational issues, and drive improvements across payments processing and product launches.

This full-time role offers a competitive salary and opportunities to impact global commerce and client experience. You will collaborate with sales, operations, product, technology, and compliance teams to deliver results and ensure a