Global Talent Operations Lead: AI-Driven Automation

Talkdesk; Chicago (IL); Vor Ort; USD 115.000 - 172.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) plan

Paid Time Off

Paid Holidays

Zusammenfassung

Talkdesk is seeking an energetic leader for Talent Operations to own the recruiting tools, automate processes, and manage a small global team across time zones. You will design scalable workflows and ensure hiring runs smoothly worldwide.

You will partner with People, Legal, Finance and IT to optimize offers, contracts and approvals, build dashboards, and drive adoption of AI-enabled tech while maintaining compliance with US employment law.

Qualifikationen

• 6+ years in talent operations, recruiting operations, recruiting systems or people analytics at a fast-growing tech company, including experience leading a team.
• Deep, hands-on ATS experience, ideally as a Greenhouse admin configuring workflows, permissions, reports and integrations.
• A genuine love of technology and automation, with experience using integrations, no-code automation tools or AI to remove manual work.
• Strong analytical skills. You are fluent in Excel or Google Sheets (lookups, pivot tables, automated reports) and have built dashboards in a BI or reporting tool. SQL is a plus.
• Hands-on experience managing offers and employment documentation, including offer letters, contracts, approvals and the handoff to onboarding.
• Working knowledge of US employment law and hiring compliance, such as pay transparency, exempt vs. non-exempt classification, I-9 and background checks, and EEO.

Aufgaben

• Own our recruiting tech stack end to end: Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, CoderPad, plus their integrations with Workday.
• Support vendor evaluations, renewals and negotiations. Before every purchase or renewal, analyze past usage, forecast future needs and bring a clear recommendation.
• Configure and optimize tools so they are simple to use, drive adoption and retire what we no longer need.
• Find manual, repetitive work and remove it through automation, integrations and AI.
• Build workflows in Greenhouse and GoodTime that cut handoffs, errors and turnaround time.
• Stay ahead of recruiting technology and AI, and pilot what will make a real difference.
• Partner with our people data team to define what we measure and build the dashboards recruiting relies on, such as pipeline health, time to fill, offer acceptance and recruiter capacity.
• Build and automate simple reports yourself, so you can answer everyday questions quickly without waiting on anyone.
• Back your recommendations with data, from tool renewals to process changes, and spot trends before they become problems.
• Keep our ATS data clean so everyone can trust the numbers.
• Lead, coach and develop the Talent Operations Coordinators who own requisition and offer approvals, offer delivery and interview scheduling.
• Design schedules and coverage that work for recruiters, hiring managers and candidates across time zones.
• Set clear service levels and measure how the team performs against them.
• Create, standardize and document recruiting processes, and keep our knowledge base current.
• Create documentation to train recruiters and hiring managers on our tools and processes, track adoption and fix friction quickly.
• Partner with People, Legal, Finance, Compensation and IT to build and improve offers, contracts and approval workflows.
• Support international hiring, including country-specific offer and contract requirements and our employer-of-record partners.
• Ensure every offer and contract is accurate and compliant with local employment law, pay transparency rules and our internal policies.
• Partner with Legal and People on hiring compliance
• Lead the operations team
• Lead, coach and develop the Talent Operations Coordinators who own requisition and offer approvals, offer delivery and interview scheduling.

Kenntnisse

ATS experience

Automation & AI

Leadership

Data dashboards

Vendor negotiations

Cross-country hiring

Excel/Sheets

Tools

Greenhouse admin

GoodTime

LinkedIn Recruiter

Juicebox

CoderPad

Workday

Jobbeschreibung

Talkdesk is seeking an energetic leader for Talent Operations to own the recruiting tools, automate processes, and manage a small global team across time zones. You will design scalable workflows and ensure hiring runs smoothly worldwide.

You will partner with People, Legal, Finance and IT to optimize offers, contracts and approvals, build dashboards, and drive adoption of AI-enabled tech while maintaining compliance with US employment law.