Global Talent Acquisition Director, BPO Strategy & Scale

DATAMARK, Inc.; Texas; On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

DATAMARK Inc. is seeking a Director of Talent Acquisition to lead global recruitment for a fast‑growing BPO and contact center group across the US, Mexico, and India.

This in-office role at our El Paso, Texas headquarters focuses on building a world‑class hiring engine, passive and active sourcing, and workforce planning. You will architect scalable TA processes, partner with cross-functional teams, and drive employer branding to attract top talent globally.

Qualifications

• 10+ years in Talent Acquisition with 5+ years in BPO leadership.
• Global Talent Acquisition management experience is required.
• Strong business acumen, compliance knowledge, and data-driven mindset.

Responsibilities

• Design & Execute Global Talent Acquisition Strategy across BPO portfolio onshore, nearshore, and offshore locations.
• Build scalable frameworks for agent, support, and leadership hiring.
• Define and enforce KPIs like time-to-fill and cost-per-hire.
• Partner cross-functionally on workforce planning and compliance.
• Optimize TA tech stack, deploy automation and AI tools.
• Drive employer branding and candidate experience initiatives.
• Lead continuous improvement and BPO innovations in sourcing, screening, and hiring.

Skills

Global Talent Acquisition

High-volume hiring

Executive hiring

Data-driven decisions

Automation & AI in TA

Cross-functional collaboration

Job description

DATAMARK Inc. is seeking a Director of Talent Acquisition to lead global recruitment for a fast‑growing BPO and contact center group across the US, Mexico, and India.

This in-office role at our El Paso, Texas headquarters focuses on building a world‑class hiring engine, passive and active sourcing, and workforce planning. You will architect scalable TA processes, partner with cross-functional teams, and drive employer branding to attract top talent globally.