Director of Global Talent Acquisition

DATAMARK, Inc.; El Paso (TX); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

DATAMARK, Inc. in El Paso, TX seeks a Director of Talent Acquisition to design and scale a global sourcing engine for a growing BPO and contact-center organization across the US, Mexico, and India.

The role oversees strategy, process, and supplier relations, ensuring top talent for agent, leadership, and support roles. The ideal candidate brings 10+ years in Talent Acquisition with 5+ years in BPO leadership, expertise in high-volume hiring, and a track record of data-driven hiring.

Qualifications

• 10+ years in Talent Acquisition with 5+ years in BPO leadership.
• Experience in high-volume and executive hiring.
• Global Talent Acquisition management experience required.
• Strong business acumen, compliance knowledge, and data-driven mindset.
• Collaborative leadership with a passion for TA innovation.
• Willingness to travel to global locations.

Responsibilities

• Design and execute global TA strategy across onshore, nearshore, and offshore BPO locations.
• Build scalable frameworks for agent, support, and leadership hiring.
• Define and enforce KPIs like time-to-fill and cost-per-hire.
• Partner with cross-functional teams on workforce planning and compliance.
• Optimize TA tech stack, deploy automation and AI tools.
• Drive employer branding and candidate experience initiatives.
• Lead continuous improvement and innovations in sourcing, screening, hiring.

Skills

Talent Acquisition

BPO leadership

Global recruiting

Data-driven mindset

Job description

Director of Talent Acquisition

At DATAMARK Inc., you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. We’re looking for a Director of Talent Acquisition specialized in BPO to lead global recruitment strategy for a mid-sized, high-growth organization operating across the US, Mexico, and India.

The Director of Talent Acquisition will build, scale, and innovate in a fast-growing organization that values people and performance. This is your opportunity to shape the future of talent acquisition in a dynamic, people-first company. This role will be based in-office at our El Paso, Texas headquarters.

The Director of Talent Acquisition serves as the subject-matter expert in global full-cycle talent acquisition. This role must architect and scale a world-class hiring engine for a mid-sized, high-growth BPO and contact center organization operating within US, Mexico, and India. This role is focused on directing, planning, and developing strategies and processes to attract, proactively build, and maintain a quality talent pipeline and fill open positions by sourcing passive and active candidates. The Director of Talent Acquisition works to identify current and future workforce needs for all Company locations. Additionally, this role assesses external labor market conditions, develops the most effective, economical, and appropriate sources/channels and methods to recruit talent. The Director of Talent Acquisition executes a strategy to position the organization as a preferred employer and builds and maintains relationships with potential candidates, recruitment agencies, schools, and associations.

Key Responsibilities

• Design & Execute Global Talent Acquisition Strategy across our BPO portfolio onshore, nearshore, and offshore locations.
• Build scalable frameworks for agent, support, and leadership hiring.
• Define and enforce KPIs like time-to-fill and cost-per-hire.
• The Director of Talent Acquisition will partner cross-functionally on workforce planning and compliance.
• Optimize our Talent Acquisition tech stack, deploy automation and AI tools.
• The Director of Talent Acquisition will drive employer branding and candidate experience initiatives.
• Lead continuous improvement and BPO innovations in sourcing, screening, and hiring.

What Success Looks Like

• Reduced time-to-fill and improved offer acceptance rates.
• High candidate and hiring manager satisfaction.
• Strong pipelines and quality hires across all regions.

Highly Qualified Director of Talent Acquisition candidates will have:

• 10+ years in Talent Acquisition with 5+ years in BPO leadership.
• Proven experience in high-volume and executive hiring.
• Global Talent Acquisition management experience is required.
• Strong business acumen, compliance knowledge, and data-driven mindset.
• Collaborative leadership style with a passion for innovation in Talent Acquisition.
• Ability to travel to our global locations.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $150,000 Annual Salary