Global Strategic Enterprise CSM — AI‑Driven Growth

Trulioo; San Francisco (CA); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid/remote flexibility

Wellness program

Employee resource groups

Job summary

Trulioo seeks a Strategic Customer Success Manager to own premier customer relationships and drive revenue through strategic success plans. You will guide high‑impact engagements, champion product adoption, and ensure exceptional satisfaction across key accounts in Payments, Marketplaces, and Financial services.

You will leverage AI to optimize workflows, mentor the CSM team, and influence product roadmaps while maintaining a customer‑first, compliant approach from a remote base in the United

Qualifications

• 10+ years of overall professional experience in customer success, account management, or related B2B SaaS roles.
• 7+ years in customer success or account management with enterprise customers.
• Proven ability to influence roadmaps and drive revenue growth through strategic relationships.

Responsibilities

• Act as the primary contact for Trulioo’s largest customers and own success plans.
• Lead high-stakes engagements, resolve complex challenges, and manage escalations.
• Drive use of Trulioo’s product suite while maintaining high NPS and satisfaction.
• Advocate for customers' needs to influence product strategy and roadmap.
• Plan long-term expansion and own upsell initiatives across deployments.
• Mentor the CSM team and share best practices across the org.
• Represent Trulioo as a trusted brand ambassador and uphold company values.
• Leverage AI to improve productivity while protecting data and compliance.
• Analyze usage trends to prepare account plans and QBR materials.

Skills

Customer success leadership

Enterprise accounts

Strategic relationship building

Stakeholder management

Executive-level communication

AI-enhanced workflows

Multi-million-dollar deployments

Problem solving and coaching

Education

Post-secondary degree

Tools

Excel

BI tools

Job description

Trulioo seeks a Strategic Customer Success Manager to own premier customer relationships and drive revenue through strategic success plans. You will guide high‑impact engagements, champion product adoption, and ensure exceptional satisfaction across key accounts in Payments, Marketplaces, and Financial services.

You will leverage AI to optimize workflows, mentor the CSM team, and influence product roadmaps while maintaining a customer‑first, compliant approach from a remote base in the United