Remote Global Strategic CSM: Grow Revenue & Adoption

Trulioo; New York (NY); À distance; USD 140 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision coverage

Hybrid work environment

Wellness programs

Employee Resource Groups

Résumé du poste

Trulioo is seeking a Strategic Customer Success Manager to manage top-tier customers and drive adoption, retention, and revenue across a global identity verification platform. The role emphasizes strategic advisory, cross-functional collaboration, and the responsible use of AI in customer workflows.

Based remotely in the United States with a preference for New York, San Diego, or San Francisco, you will lead large engagements, align product capabilities with customer needs, and shape long‑term

Qualifications

• Post-secondary degree or equivalent combination of education and experience.
• 10+ years of overall professional experience, including 7+ years in B2B SaaS or customer success roles.
• Proven ability to develop strategic relationships and act as a trusted advisor.

Responsabilités

• Act as the primary contact for Trulioo’s largest customers and own each customer’s success plan.
• Lead high-stakes engagements, resolve complex challenges, and ensure stakeholders are aligned.
• Drive use of Trulioo’s product suite while achieving high NPS and customer satisfaction.
• Be the voice of the customer to influence roadmap and strategy.
• Own upsell initiatives and plan long-term expansion across deployments.

Connaissances

Strategic relationships

Stakeholder management

Executive presentations

AI in workflows

Data analysis

Customer success mindset

KYC/fraud/identity

B2B SaaS experience

Formation

Post-secondary degree

Outils

Excel or BI tools

Description du poste

Trulioo is seeking a Strategic Customer Success Manager to manage top-tier customers and drive adoption, retention, and revenue across a global identity verification platform. The role emphasizes strategic advisory, cross-functional collaboration, and the responsible use of AI in customer workflows.

Based remotely in the United States with a preference for New York, San Diego, or San Francisco, you will lead large engagements, align product capabilities with customer needs, and shape long‑term