Strategic CSM for Global FinTech & Identity

Trulioo; San Diego (CA); À distance; USD 140 000 - 200 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Flexible hybrid environment

Headspace wellness subscription

Employee Resource Groups

Résumé du poste

Trulioo is seeking a Strategic Customer Success Manager to partner with senior executives across high-profile customers in Payments, Marketplaces, Online Trading, Crypto, Banking, and Wealth Management. You will drive adoption of Trulioo’s suite, influence product direction, and expand revenue through strategic account plans.

The role emphasizes leadership, data-driven decision making, and responsible AI use to improve productivity.

Qualifications

• Degree or equivalent experience in a relevant field.
• 10+ years in professional roles, 7+ years in customer success or related B2B SaaS.
• Ability to build strategic relationships and become a trusted advisor.
• Strong stakeholder management across customer and internal executives.
• Excellent presentation, negotiation and external communication skills.
• Experience driving multi-million-dollar enterprise customer programs.

Responsabilités

• Own day-to-day engagement with Trulioo’s largest customers and success plans.
• Lead high-stakes engagements, resolve complex challenges, manage escalations.
• Drive adoption of Trulioo product suite and sustain high customer satisfaction.
• Serve as the voice of the customer to influence roadmap and strategy.
• Plan long-term expansion and own upsell initiatives across deployments.
• Mentor CSMs and share best practices across the team.
• Represent Trulioo’s values as a brand ambassador.
• Leverage AI to improve productivity while ensuring secure data use.
• Analyze usage trends and customer health data to prepare account plans.

Connaissances

Strategic relationships

Customer success

SaaS experience

Stakeholder management

Executive communication

Data analysis

AI in workflows

KYC/compliance

Presentation skills

Formation

Post-secondary degree or equivalent

Outils

Excel

BI tools

Description du poste

Trulioo is seeking a Strategic Customer Success Manager to partner with senior executives across high-profile customers in Payments, Marketplaces, Online Trading, Crypto, Banking, and Wealth Management. You will drive adoption of Trulioo’s suite, influence product direction, and expand revenue through strategic account plans.

The role emphasizes leadership, data-driven decision making, and responsible AI use to improve productivity.