Global Strategic Account Services Director (Equity Eligible)

Pure Storage, Inc.; New York, Raleigh (NY, NC); On-site; USD 146,000 - 273,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure is seeking a Global Strategic Account Service Director to drive the end-to-end customer experience for our most valued global enterprise relationships. You will orchestrate a matrix of Service Account Managers, Engineers, and Customer Success Managers to deliver outstanding service and strategic value.

In this role you will shape the service-focused vision, align requirements with Engineering and Product roadmaps, and lead profitability and retention strategies across key accounts,

Qualifications

• Executive leadership experience with C-suite relationships.
• Cross-functional leadership across Sales, Engineering, Finance and Support.
• Strong business and financial acumen to translate service delivery into value.

Responsibilities

• Serve as single point of accountability for end-to-end customer experience with 3-year plans.
• Lead a global team of Service Account Managers, Engineers, and CSMs.
• Design service-focused vision and roadmap aligned to customer requirements into engineering/product roadmaps.
• Manage account-level profitability and retention strategies; aim for high CSAT/NPS and 100% renewals.
• Own and communicate success metrics for strategic accounts to senior leadership.

Skills

Executive leadership

Matrix & cross-functional

Business acumen

Operational excellence

Location readiness

Job description

Everpure is seeking a Global Strategic Account Service Director to drive the end-to-end customer experience for our most valued global enterprise relationships. You will orchestrate a matrix of Service Account Managers, Engineers, and Customer Success Managers to deliver outstanding service and strategic value.

In this role you will shape the service-focused vision, align requirements with Engineering and Product roadmaps, and lead profitability and retention strategies across key accounts,