Global Strategic Account Leader

Aptyx; Oregon (WI); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Aptyx is seeking a Global Account Manager to drive retention, satisfaction, and profitable growth across assigned accounts. You will serve as the primary commercial contact, lead strategic account planning, and coordinate cross-functional support to meet customer requirements and business objectives.

The role requires building strong relationships with Procurement, Engineering, Quality, Operations, and senior leadership, while delivering forecasts, pricing, and negotiations to expand share of

Qualifications

• Bachelor's degree in Business, Engineering, or a related field preferred.
• 5+ years of experience in account management, business development, customer success, sales, or related commercial roles.
• Experience supporting OEM customers within contract manufacturing, medical device, life sciences, industrial, or other regulated manufacturing environments.

Responsibilities

• Serve as the primary commercial contact for assigned global customer accounts.
• Build and maintain strong relationships across customer organizations, including Procurement, Engineering, Quality, Operations, and Executive Leadership.
• Develop and maintain strategic account plans aligned with customer objectives and Aptyx growth strategies.
• Conduct regular customer business reviews and strategic account reviews.
• Monitor customer satisfaction, account health, and relationship strength; develop and execute action plans to address risks and opportunities.

Skills

Strategic account management

Customer relationship development

Revenue forecasting

Cross-functional leadership

Pricing strategy

Quotations and commercial negotiations

CRM proficiency

Interpersonal skills

Education

Bachelor's degree in Business, Engineering, or related field

Tools

CRM software

Excel

PowerPoint

Job description

Aptyx is seeking a Global Account Manager to drive retention, satisfaction, and profitable growth across assigned accounts. You will serve as the primary commercial contact, lead strategic account planning, and coordinate cross-functional support to meet customer requirements and business objectives.

The role requires building strong relationships with Procurement, Engineering, Quality, Operations, and senior leadership, while delivering forecasts, pricing, and negotiations to expand share of