Global Flagship Accounts Leader

Accruent; United States; Presencial; USD 217.000 - 362.000; Jornada completa

Descripción de la vacante

Accruent, a Fortive company based in the United States, seeks a Global Flagship Accounts Manager to drive retention, growth, and long-term success within an assigned portfolio of SaaS accounts.

The role partners with Sales, Customer Success, Product, and Professional Services to deliver exceptional customer experiences while achieving revenue objectives. Strong consultative selling and contract-management skills are essential.

Formación

• 5+ years of account management or customer growth experience in a SaaS organization.
• Experience managing enterprise or strategic customer accounts.
• Experience managing customer contracts, renewals, and commercial discussions.
• Experience driving account expansion through upselling and cross-selling initiatives.
• Experience navigating complex sales cycles, procurement processes, and contract negotiations.

Responsabilidades

• Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers.
• Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth.
• Develop and execute account plans that drive customer retention, expansion, and long-term success.
• Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.
• Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management.
• Monitor customer health and proactively address risks that could impact customer satisfaction or retention.
• Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.
• Educate customers on industry trends, best practices, and new product capabilities that support their business goals.
• Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems.
• Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs.
• Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders.

Conocimientos

Account management

SaaS experience

Upselling & cross-selling

CRM systems (Salesforce/HubSpot)

Educación

Bachelor's degree in Business/Marketing/Communications or equivalent

Herramientas

Salesforce

HubSpot

Descripción del empleo

Accruent, a Fortive company based in the United States, seeks a Global Flagship Accounts Manager to drive retention, growth, and long-term success within an assigned portfolio of SaaS accounts.

The role partners with Sales, Customer Success, Product, and Professional Services to deliver exceptional customer experiences while achieving revenue objectives. Strong consultative selling and contract-management skills are essential.