Global Software Support Engineer I | 20% Travel

Applied Materials, Inc.; Dallas (TX); Sur place; USD 70 000 - 96 000; Plein temps

Résumé du poste

Applied Materials, Inc. in Dallas–Richardson, TX is seeking an entry to mid-level software support professional to handle equipment software issues and customer assistance. You will resolve software problems, use ticketing tools, and learn product specifics while aligning with team goals.

The role emphasizes strong communication, detail orientation, and willingness to participate in trainings to grow knowledge of equipment software and installation processes.

Qualifications

• Experience providing software support for equipment or systems.
• Ability to analyze and resolve software issues with supervision.
• Familiarity with ticketing systems and customer communication.

Responsabilités

• Understand and resolve equipment software issues with some supervision.
• Provide customer software support via Software Ticketing system.
• Assist in analysis of software issues reported by field engineers.
• Align work with group objectives and meet delivery requirements.
• Complete trainings and certifications to gain product knowledge.
• Familiarize with equipment software docs, features, and install/upgrade instructions.

Connaissances

Customer software support

Troubleshooting

Software ticketing

Communication skills

Description du poste

Applied Materials, Inc. in Dallas–Richardson, TX is seeking an entry to mid-level software support professional to handle equipment software issues and customer assistance. You will resolve software problems, use ticketing tools, and learn product specifics while aligning with team goals.

The role emphasizes strong communication, detail orientation, and willingness to participate in trainings to grow knowledge of equipment software and installation processes.