Global Software Engineering Manager - APM & Observability

New Relic; Detroit (MI); On-site; USD 186,000 - 233,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) match

Flex time-off

11 paid holidays

Volunteer time-off

Job summary

New Relic is seeking an experienced technology leader to grow our global engineering team and help customers build better software by advancing the next generation of Application Performance Monitoring agents. You will lead with hands-on data analysis, design scalable observability solutions, and guide cross-functional teams across distributed environments.

The role requires 10+ years in software engineering and 4+ years of leadership, with a proven ability to drive 24/7 operations, mentor

Qualifications

• 4+ years of experience leading people and teams.
• 10+ years of experience in software engineering.
• Proven track record of leading and scaling strong technical teams.
• Experience managing remote, self-directed teams.
• Ability to dive deep and understand the technical implications and risks of a decision.
• Experience in backend languages like Java and Node.
• Experience with data analysis.
• Experience managing on-call rotations and 24/7 operations.
• The most successful managers here act with drive and urgency, yet always take the time to listen and to do the right thing.
• Able to handle a fast paced working environment.

Responsibilities

• Hands on with data analysis and technical problem solving.
• Leverage OpenTelemetry to acquire data.
• Help design and build our APM agents that run in our customer environments and give engineers deep insight into application performance, and business line owners actionable intelligence on their business performance.
• Build processes that ensure reliability, scalability, team growth and execution.
• Work across teams to build engineering plans and execute, getting things done in a distributed, large-scale, and fast-growing environment.

Skills

Data analysis

Leadership & coaching

Distributed systems

Remote team management

OpenTelemetry experience

Tools

Java

Node.js

OpenTelemetry

Job description

New Relic is seeking an experienced technology leader to grow our global engineering team and help customers build better software by advancing the next generation of Application Performance Monitoring agents. You will lead with hands-on data analysis, design scalable observability solutions, and guide cross-functional teams across distributed environments.

The role requires 10+ years in software engineering and 4+ years of leadership, with a proven ability to drive 24/7 operations, mentor